Frequently Asked Questions

FAQ

I have made my first purchase and received a confirmation SMS/Email. What should I do?

Congratulations on your first purchase with miahy.com. This is to confirm your order and to ensure you are able to track your order with the order ID. Either or unless you receive any call from customer service you don’t need to do anything.

What if my item gets lost before receiving?

There’s no need to worry. An item is only considered delivered when we have your signature on the delivery note and the item is in your hands. . For whatever the reason, if an item does get lost you will receive a full refund of your money if you have paid through electronic means (Credit or Debit Card, Cash, other payment cards) and in the event that you chose Cash on Delivery (COD) then you are not liable to make a payment or penalized for a non-delivered item.

Okay, this isn’t what I bought?

Don’t worry, we will help you to get the right item. Also as an miahy.com customer you can return any item within 14 days after receiving the item as per the return policy of Miahy UAE.

I’ve changed my mind; can I return what I’ve bought?

Yes you can. We totally understand that sometimes you might change your mind on a bought item, after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. If you wish to return the item after receiving it, you have up to (14) days after receiving the item as per the return policy of Miahy UAE.

But what if I want to return an item after 14 days?

If you have filed a complaint within 14 days then a return is possible. As per the policy it’s not possible. But considering the customer satisfaction you can contact our customer service & we will try our best to find a solution

Will I get the full amount refunded to me for a Returned item?

Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by amazeuae.com and we just refund you the item amount paid. You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.

What Guarantee or Warranty is offered on items sold on miahy.com?

There are different types of product in miahy.com. Guarantee/ warranty is based on the product. It will be clearly mentioned in each item description.

I think the item I bought might not be a genuine item, what can I do?

Miahy.com will not tolerate any fake items distributed by supplier and strict action will be taken against the supplier. Our Customer Service Teams will investigate thoroughly any such complaint and the selling of fake or banned items could lead to a seller’s blacklisting and closure of his/her store.

Can I replace an item?

At the moment we do not offer replacements however you can still return an item & purchase another item for the same value. But additional courier charge is applicable for the same.